Exceptional Concierge Services

Providing exemplary service is our priority.  The Mall at Millenia offers a full-service Concierge offering an array of superior amenities, including Foreign Currency Exchange which buys and sells currency and traveler’s cheques from over 70 different countries.  For more information, call 407.363.3555 or text us at 407.777.2444.  The Mall at Millena has now added even more convenience to your visit.  Enjoy complimentary WiFi on your next shopping experience.

Our friendly staff can also assist you with gift card purchases, complimentary wheelchairs and strollers, and provide information on any of our 150 stores and restaurants.

Decide to give the perfect gift for every occasion, the beautifully packaged gift cards are available in increments of $10 up to $1,000. They can be used at all of the four Forbes Company Properties:

• The Mall at Millenia, Orlando, FL
• The Gardens Mall, Palm Beach Gardens, FL
• Waterside Shops, Naples, FL
• The Somerset Collection, Troy, MI

If you have questions or Corporate orders, please contact the Guest Services Director at 407.363.5338 during normal business hours.

The Mall at Millenia is now a Happy Returns Return Bar Location. Shoppers can return items from select online retailers to Guest Services for an immediate credit using the Happy Returns' platform, thereby eliminating the need to pack, ship and wait for refunds. Learn more here: Happy Returns.

Visit Orlando Visitor Services

Visit Orlando is the official source for Orlando travel planning. From expert advice from our courteous, multilingual staff to discount attraction tickets, we can help you save time and money. We are available year-round to help visitors find information about things to do in Orlando.  For more information contact our concierge at 407-363-3555 or

Currency Exchange

The Mall at Millenia offers currency services at the Mall’s Concierge desk located in Grand Court.   The most frequently requested currencies are available on an ongoing basis and up to 70 currencies can be exchanged with advance notice by calling 407.363.3555. We do not offer foreign coin exchange.

 Additional services offered:

  • Cash foreign and domestic traveler’s cheques

Our currency service offers competitive exchange rates and low fees every day without leaving the Mall.

United States Post Office

A U.S. Post Office is located on the lower level in the hallway between Banana Republic and Swarovski. Open Monday through Friday 10am - 5pm and Saturday 10am - 1pm.  There are time restricted parking spaces provided for guests using the Post Office at the mall's main entrance directly in front of BRIO Tuscan Grille.

Services offered include:  International and domestic shipping, Priority and Express Mail, postage stamps and stamped envelopes.  The Post Office offers complimentary Priority and Express Mail boxes and envelopes in a variety of sizes. 

Please note: This location does not offer money order services, passport services, Post Office boxes to the public or Global Express Guaranteed Hours services

Valet Service

Valet Service is available at the Center's Main Entrance during all mall hours. 

*Major Credit Cards Accepted.

Cell Phone Charging Station

A Cell Phone Charging Station is located on Level 1 & 2 near the food court restrooms, for your convenience.  The complimentary station will provide a quick charge to many popular brands of cell phones. 

Lost and Found

Lost and Found items lost or found throughout the Mall are handled by the Security Department.  Please call 407.363.3555 and press 1 to speak to a security representative.  If the item was left in a particular store, we recommend contacting that store directly and are happy to assist as needed. 

Pet Guidelines

The Mall at Millenia is committed to maintaining a positive experience for all guests.   We strive to balance the wish of some guests to bring their pet to the Mall, while realizing not all guests enjoy this as a part of their shopping experience.  Our goals are safety, sanitation, avoiding disruption of Mall activities and our guest’s enjoyment of the unique atmosphere we provide. 

Service animals as proscribed by “ADA 2011 Revised Requirements” are always welcome at The Mall at Millenia.  Non-service animals are limited to dogs and must be secured in a covered stroller or closed pet carrier tote.   For more information on service animal requirements please visit

Travel Emergency Services

British Consulate Services

  • Issuing Emergency Travel Documents
  • Providing information about tranferring funds
  • Providing details of how to contact a lawyer for assistance
  • Making special arrangements in cases of civil disturbances, or natural disasters.
  • Telephone: +1 305-400-6400 (24 hours)
  • Website:

Honorary Consul of Austria
Toby Unwin
(407) 924-3877

Honorary Consul of the Republic of Chile
Sergio Larach
(321) 246-6521

Consulate General of the Republic of Colombia
Maria Londoño
(407) 650-4274

Honorary Consul of the Czech Republic
Roman Inochovsky
(407) 375-0874

Honorary Consul of the Republic of Ecuador
Galo Enríquez

Honorary Consul of the French Republic
Brigitte Dagot
(407) 923-2045, fax (407) 294-5844

Honorary Consul of the Federal Republic of Germany
Brock McClane
(407) 872-0600

Honorary Consul of the Republic of Haiti
Laurent Prosper
(407) 897-1262

Honorary Consul of Iceland
Kristjan Ingvarsson
(407) 249-1450

Honorary Consul of Ireland
Terence Delahunty
(407) 810-3352

Honorary Vice-Consul of the Italian Republic
Carmela Loredana Conti Cicchetti
(407) 869-9702

Honorary Consul of The Ivory Coast
Hugh Brown
(321) 427-3029

Honorary Consul of Japan
Harris Rosen
(407) 996-4342

Consulate of the United Mexican States
Efren Leyva
(407) 422-5640

Honorary Consul of the Republic of Namibia
Stephen Snively
(407) 244-1112

Honorary Consul of the Netherlands
Patrick Willemsen
(407) 956-6071

Honorary-Vice Consul of Spain
Raquel López de Tacón
(407) 273-8912

Honorary Consul of St. Vincent and the Grenadines
Alban Niles
(352) 250-5090

Honorary Consul of Switzerland
Luc Burkhardt
(407) 645-3500

Now to 12.24.18

Gift Wrap Suite + Gift Gallery + Guest Lounge

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